Covid-19 update Business as usual - We are trying to keep Britain moving . Please ensure that all deliveries and collection points are open so we can ensure our depots are not stuck with goods.
Covid-19 update Business as usual - We are trying to keep Britain moving . Please ensure that all deliveries and collection points are open so we can ensure our depots are not stuck with goods. 

Legal notice

Legal notice Terms and Conditions

Name of company
UK Pallet Commercial Deliveries ltd

Registered office
Woodbastwick Road
Blofield;Norwich NR13 4RR



VAT no.
190 6706 95




Terms and Conditions for Pallets

Please be aware that any claims for damage to goods , it is the customers responsiblity to check the goods are in good condition and there is no damage. if the goods are damaged and the POD(proof of delivery) is signed there will be no grounds for compensation or claim for the goods.

For a legal claim the goods must be new not second hand and a cost invoice must be produced to make a valid claim. All other goods are sent at you own risk



1.1”Pallet Load” means any Consignment containing an item that do not exceed one or more of the following parameters:- Full pallet Length 100 cm Depth 120cm Height 200cm and 1200 kgs and 1000kgs if a tail lift is required for collection or delivery addresses Half pallet Length 100 cm Depth 120cm Height 90cm and 500kgs Quarter pallet Length 100cm Depth 120cm Height 60cm and 250kgs

Oversized pallets will incure an extra cost up to 2m x100x200 will be charged as a double pallet charge on what ever service is booked , pallets larger than this will incure greater charges. 

1.2 “Company” means UK Pallet Commercial Deliveries Ltd whose registered office is Renenergy Building, Woodbastwick Road, Blofield, Norwich, Norfolk, NR13 4RR

1.3 “Conditions” means the conditions of carriage set out or referred to in this document and includes any special terms and conditions agreed in writing by the Company

1.4 “Consignee” means the person or party to whom the Company contracts to deliver the Consignment

1.5 “Consignment” means the goods or items to be carried in accordance with the Conditions

1.6 “Contract” means this contract of carriage between the Customer and the Company

1.7 “Customer” means the person or party whose request for the provision of the Services is accepted by the Company

1.8 “Dangerous Consignment” means 1.dangerous substances under the Carriage of Dangerous Goods Regulations 1996 as amended and any other substance presenting a similar hazard 2.explosives including substances classified in Division 1.4 in Compatibility Group S as such terms are used in the Road Traffic (Carriage of Explosives) Regulations 1989 or any statutory modification or re-enactment for the time being in force 3. radioactive material (except substances not required to be labelled under paragraphs 1 and 2 above) 4. any other substances presenting a similar hazard to the above 5. livestock and any other living creatures 6. property the carriage of which is prohibited by any law regulation or statute of any federal state or local government of any country from to or through which any shipment may be carried 7. controlled drugs 8. for any consignment which is to be carried by air any substance which is forbidden to be carried on a cargo aircraft by the regulations of the International Air Transport Association 9. for any consignment which is to be carried by sea any substance which is forbidden to be carried by the regulations of the International Maritime Dangerous Goods Code

1.9 “Price” means the price as set out in any quotation price list or order (or when no price has been quoted a reasonable price) excluding VAT

1.10 “Services” means the provision of carriage services as detailed below or in such documentation or literature produced by the Company from time to time which the Company is to carry out in accordance with the Conditions

1.11 “Carrier” means any party which is contracted by the Company or its agent to complete the delivery


2.1 The Company is not a common carrier

2.2 The Company shall provide the Services in accordance with terms agreed orally email on-line or in writing with the Customer subject in either case to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions

2.3 No variation to these Conditions shall be binding unless agreed in writing between the authorised representative of the Company and the Customer

2.4 Any representations made by the Company's employees or agents or franchisees or sub-contractors concerning the Services shall not be incorporated into the Contract unless confirmed by the Company in writing and in entering into the Contract the Customer acknowledges that it does not reply on and waives any claim for breach of such representations which are not so confirmed

2.5 Any typographical clerical or other error or omission in any sales literature quotation price list acceptance of offer invoice or other documentation or information issued by the Company shall be subject to correction without any liability on the part of the Company

2.6 The Carrier will be contracted by the Company to provide services to the Customer and the terms and conditions of the Carrier shall apply to the Customer. The Carrier utilises the Road Haulage Association Limited Conditions of Carriage 1998 or any later version of such conditions. A copy of such terms and conditions is available for inspection by the Customer upon request to the Company. Additionally they can be viewed on line on the Carrier's website.


3.1 The Customer shall ensure that each Consignment and each item thereof shall not exceed the parameters of the pallet base size100 x 120cms. For a full pallet1200kg and 200cms high. Half pallet 500kg and 100cms high. Quarter pallet 250kg and 60cms high. Maximum weight 750kg for tail lift requirement in weight and shall be securely and correctly packaged on a pallet and clearly and properly labelled with the full and correct address and postcode of the Consignee. The Carrier has the right to refuse any consignment if it does not meet these requirements. If these requirements are not met and the Carrier is unable to make a successful collection a charge of £30 plus a 10% admin fee will be payable

3.2 If the Consignment is not available for collection by the Carrier at the agreed time for the collection the Contract must be re-ordered and the original price is non-refundable Time of Collection shall be of the essence of the Contract

3.3 The Customer shall not without the prior written consent of the Company submit for carriage a Dangerous Consignment If the Company agrees to accept a Dangerous Consignment for carriage it must be classified packed and labelled in accordance with all applicable statutory regulations

3.4 The Customer warrants that there are no special requirements for the carriage of the Consignment (whether as to temperature humidity or otherwise) and accordingly the Company shall have no liability in the event of any deterioration loss or damage to the Consignment arising from any such requirements

3.5 If the Consignment or any part of it is not the Customer's own unencumbered property the Customer warrants that it has the authority of all persons owning or having an interest in such Consignment to enter into this Contract and the Customer shall indemnify the Company against any loss damage or claims made upon the Company as a result of any want of such authority

3.6 If the Carrier is unable to deliver personally to the Consignee any Consignment it shall be returned to the Carriers Depot and a redelivery charge will be payable unless it is deemed safe to leave or permission has been granted to leave any Consignment at the sole risk of the Consignee

3.7 It is the Customer's obligation accurately to describe what is being sent

3.8 The Customer will drain all liquids that deem to be hazardous such as oil and lubricants from mechanical items such as engines and gearboxes for example and will be responsible for all clean up costs that may occur and re delivery charges if applicable


4.1 The Customer acknowledges that the Company may perform any of its obligations or exercise any of its rights hereunder by itself or through its agents franchisees and/or sub-contractors provided that any action or omission by such agents franchisees and/or sub-contractors shall be deemed to be the act or omission of the Company

4.2 The Customer acknowledges that the means of transport and route in respect of each Consignment shall be at the sole discretion of the Company

4.3 Any dates or times given for the delivery of the Consignment are approximate only unless otherwise agreed in writing and save as otherwise provided herein the Company shall not be liable for any loss suffered by the Customer arising from any delay in delivery of the Consignment

4.4 Transit shall commence when the Consignment is delivered to or collected by or on behalf of the Company and shall (unless otherwise previously determined) end when the Consignment is tendered at the address of the Consignee save that:

(a) If no adequate access and no adequate unloading facilities exist at the place of the delivery then delivery shall be deemed at the expiry of one clear day after notice in writing by the Company is given to the Customer

(b) Where for any other reason a Consignment cannot be delivered or a Consignment is held 'to be kept until called for' or upon any like instructions and such instructions are not given or the Consignment is not called for and removed within the Carrier's time limit for such an eventuality then transit shall be deemed to end

4.5 Unless otherwise agreed in writing the Company shall not be under any obligation to provide any plant power or labour in addition to any driver in respect of unloading at the delivery address of the Consignee

4.6 The Consignment shall have presumed to have been delivered in a good and undamaged condition if on delivery of it the receiver signs the Carriers consignment note without making any notation as to the damage or loss alleged to have been suffered

4.7 The Customer acknowledges that it is his responsibility to notify the Company in writing of any valuable items comprised in any Consignment which has a market value in excess of £5000 per tonne and that the Company in respect of making appropriate insurance arrangements may levy additional charges. Save as otherwise provided herein the Company shall be under no liability in the event of any loss or damage to the Consignment if the Customer fails to provide such notification


5.1 The Company shall invoice the Customer for the Price and VAT at the rate prevailing on the date of the Company's invoice at the time of making the contract.

5.2 The Customer shall pay the Price and VAT immediately at the time of making the Contract.

5.3 Time of payment of the Price and VAT shall be of the essence of the Contract

5.4 If the Price in respect of the carriage of any Consignment is to be calculated by reference to the weight/size of such Consignment and the weight/size is not stated on the relevant Consignment note or the weight/size stated is incorrect or the volumised weight is greater than the actual weight, the Company shall be entitled to estimate or determine the actual weight/size of such Consignment and shall be entitled to increase the price and debit the payee accordingly. If payment is made to the Company by any Third party on behalf of the Customer the Company reserves the right to claim additional payments from that Third party at any time in respect of any such Consignment.

5.5 The Company shall have a general lien against the Customer where the Customer is the owner of the Consignment for any monies whatever due from the Customer to the Company. If such a lien is not satisfied within a reasonable time the Company may at its absolute discretion sell the Consignment or part thereof as agent for the Customer and apply the proceeds against any of the monies due and the expenses of the retention insurance and sale of the Consignment and shall upon accounting to the Customer for any balance remaining be discharged from all liability whatever in respect of the Consignment. Where the Customer is not the owner of the Consignment the Company shall have a particular lien against the said owner and shall be entitled to retain possession but not dispose of the Consignment against monies due from the Customer in respect of the Consignment


6.1 If the Customer wishes to cancel the Contract after the Price has been paid to the Company but before the Carrier takes any steps to collect the Consignment the Customer shall be entitled to a refund of the Price less a 10% administrative charge being a bona fide estimate of the likely expense to be incurred by the Company. No refund shall be payable in any other circumstances.


7.1 Subject as expressly provided in these Conditions the Company warrants that the Services will be performed with reasonable skill and care and in accordance with the Contract

7.2 The Company shall be under no liability under any warranty condition or guarantee until the Price and VAT have been paid.

7.3 The Company shall not be liable to the Customer by way of any representation or any implied warranty condition or other term or any duty at common law or under the express terms of the Contract for any consequential loss or damage (whether for loss of profit or otherwise) costs expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company its employees agents franchisees or sub-contractors) which arise out of or in connection with the supply of the Services except as expressly provided in these Conditions

7 .4 Any liability of the Company hereunder in respect of any delay in performing or failure to perform the Services shall be limited to the cost to the Customer in the cheapest available market of similar services to replace those not performed

7 .5 Save where the Customer provides the Company with written notification (as provided by clause 3) and insurance cover is arranged by the Company or as otherwise agreed in writing the Company's liability for any loss of or damage to any Consignment arising as a consequence of default by the Company its employees agents franchisees or sub-contractors shall be limited to the lesser of the value of the Consignment or the sum of £20

7 .6 Nothing contained herein is intended nor will limit the Company's liability in respect of death or personal injury caused by the Company its employees agents franchisees or sub-contractors


The Customer shall indemnify the Company against:

(a) All consequences suffered by the Company its agents franchisees or sub-contractors (including but not limited to) for claims demands proceedings fines penalties damages costs expenses and loss of or damage to the carrying vehicle and to other goods carried caused by any error omission misstatement or misrepresentation by the Customer or other owner of the Goods or any servant or agent of either of them or insufficient or improper packing labelling or addressing of the Goods

(b) All claims and demands whatever by whosoever made in excess of the liability of the Company under these Conditions

(c) All loss suffered by and claims made against the Company its agents franchisees or sub-contractors resulting from loss of or damage to property caused by or arising out of the carriage of a Dangerous Consignment whether or not declared by the Customer as such

(d) All claims made upon the Company its agents franchisees or sub-contractors in respect of duty for Consignment in bond whether or not transit has ended or been suspended


9.1 The Consignee should inspect the Consignment upon delivery before signing any documentation as to its condition.

9.1a If the Consignee is unable to inspect the consignment and has asked for the consignment to be left without attendance when delivered it is done so at the risk of the consignee and no claim can be made

9.1b If the consignment is damaged the consignee must notify the driver and include the word 'damaged' next to the signature. No claim will be entertained unless this requirement is complied with.

9.1c You are covered up to £5.00 per kilo to a maxium of 1000 kg . Cover will be weighed for each individual item. Cover for Northern Ireland and Southern Ireland is RHA  £1.30 per Kilo only 

Insurance can be enhance to £10.00 per kilo and £25.00 per kilo when requested please call office to confirm if we can cover in your area. UKPCD cannot pay over the specified cover. It is the Customers responsibility to check goods and do not sign POD  Proof of delivery note if damage to the goods.

9.2 A claim for liability will not be accepted by the Company unless notice of it is:

(a) Reported immediately upon receipt or refusal of a Consignment which is alleged to be damaged.

(b) Reported in writing within 3 days of termination of transit where a Consignment is damaged and so noted on the Consignment or delivery documents or reported by 5 p.m. on the next working day after termination of transit and the written claim made within 3 days where a Consignment is damaged and not so noted.

(c) Reported in writing within 14 days and a written claim made within 28 days of termination of transit where the Consignment or any part of a Consignment is lost or not delivered

(d) All items must be packaged in original packaging to enable any claims to be processed, as items would have been correctly packaged in suitable containers with appropriate packaging inside


Without prejudice to any other right or remedy available to it the Company shall be entitled to cancel the Contract or suspend any further performance under the Contract without any liability on the part of the Company to the Customer and if the Services have been performed but not paid for the Price and VAT shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary in the event that:

(a) The Customer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or a firm) becomes bankrupt or (being a company) goes into liquidation (other than for the purposes of amalgamation or reconstruction)

(b) An encumbrance takes possession of or a receiver is appointed over the property or assets of the Customer

(c) If the Customer (if not a consumer within the meaning of the Unfair Terms Act 1977) ceases or threatens to cease to carry on business

(d) If the Customer breaches any of the Conditions

(e) If the Company reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly


Neither party shall be liable for any default due to any act of God war strike lock out industrial action fire flood drought tempest or any other event beyond the reasonable control of either party


2.1 The headings in these Conditions are for convenience only and shall not affect interpretation

12.2 No waiver by the Company of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision

12.3 No failure of the Company to exercise any power given to it or to insist upon the strict compliance by the Customer with any obligation hereunder and no custom or practice of the parties at variance with the terms hereof shall constitute any waiver of any of the Company's rights of the Contract

12.4 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby

12.5 This Contract is governed by the laws of England and is subject to the exclusive jurisdiction of the English Courts

12.6 The conditions contained below are incorporated into this Contract and shall constitute the Conditions but in the event that they conflict with the Conditions the Conditions shall take precedence.


Usage of your data

The usage of your personal data
Some of your personal data we need for processing your order and for providing customer focused services.

Data processing upon receiving your order
Our commitment to you is to provide value for money top products and services to our customers. In order to ensure smooth and trouble-free order processes, your order is thoroughly vetted and invest in fraud prevention before confirming your contract.

Contract and customer information
You will receive the order confirmation and information by email. We use the email address you have provided to order the product. You will also receive your invoices and helpful information in the same manner.


Usage data as part of our services and products
Certain data is recorded during use of our products and services to enable us to identify issues with our products and to continously improve our products and services. In order to ensure the safety of your personal data, we pseudonymize or anonymize such personal data prior to any analysis.

Opinion polls
In order to offer you the best possible products and services, we do need your support. Therefore, we send out surveys to our customers from time to time via email or provide them on our websites. Participation in these surveys is optional and you may revoke your consent to receiving opinion polls from us after the first email.

4. Transferring data to third parties

We do not give your information to any Third party companies 

Reporting of faulty products and fraud
In case of faulty products or disagreements and we are committed to seek amicable solutions. Is this not possible, we evaluate the situation carefully, when and to whom we report faulty products or fraudulent usage.


In order to contact us

Uk Pallet Commercial Deliveries Ltd

Woodbastwick Road

NR13 4RR

Tel: 01223 969249


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UKPCD Woodbastwick Road Blofield Heath Norwich VAT 190 9706 95 REG NO 9118485 Pallet Delivery service